Say what?

For those of you who don't know me, I work in the world of insurance. It is a good job. Reliable. Steady. It is the first career job I've ever had. But it does come with its own set of quirks. Customers say some of the craziest, off-the-wall things. They say Kids Say the Darnest Things but I the folks I talk to on the phone say the darnest things. I plan on periodically sharing with you some of these scenarios with the hopes that you will find them as entertaining as I do.

I was talking to a lady today about a crack in her windshield. She kept telling me how the crack was an "internal crack." She kept talking trying to explain to me her damage. She told me that she couldn't feel the damage on the inside or outside of the glass. And at first she had thought it was maybe just some dirt on the glass and she "couldn't lick it off." .... Wait! What???! What did you just say? That's right folks, this lady informed me that she could not lick the damage off of her windshield. I think I successfully told her I'd be glad to help her get the glass replaced as I put her on mute as I stifled my laughter. I somehow got through that call professionally. Not sure how.